What's New in Technical Support

IMPORTANT NOTICE FOR MAC USERS

If you are using either Netscape Navigator 4.05 or a previous version or Microsoft Internet Explorer for the Macintosh version 4.01 or a previous version, as of January 1, 2000 your browser will not support a secure connection to our website*. This is due to a security component of the browser that is set to expire at the end of 1999. We recommend that you upgrade your Netscape or Microsoft browser to the most recent version before proceeding. For more information about this issue please click on the link below:

http://www.netscape.com/cms/certinfo.html

To download the most recent version of Netscape or Internet Explorer:

Netscape: http://www.netscape.com/computing/download/

Microsoft Internet Explorer: http://www.microsoft.com/downloads/

* Please note: This is not a REAC or HUD related issue. Microsoft Internet Explorer 3.0 and later for Windows is not affected by this problem.

UPGRADE YOUR INTERNET BROWSER

REAC has been contacted by many REAC system users who have been experiencing problems using the business applications. These problems have arisen with the use of Microsoft Internet Explorer 5.0 or above and the Netscape 6 browser upgrades -- either of which may prevent users from using the applications successfully.

REAC is in the process of researching these problems and implementing a solution. In the meantime, users needing to access any of REAC's On-line Systems should use Netscape 4.76 as the browser. If you don't have access to this browser, it can be downloaded for free by clicking on the link below:

NETSCAPE:

Please be sure to download and INSTALL the 4.76 version. The 4.76 version must be used EVERY TIME you access HUD/REAC Secure Connection. Do not download or use Netscape Version 6.0, MS Internet Explorer or derivatives.

If you need additional information or assistance, please contact our Technical Assistance Center (TAC) at (888) 245-4860.

CUSTOMER SURVEY USAGE TIPS

The system is ultimately limited by its capacity to handle Web submission traffic. Therefore, please do not wait until the last minute to make Customer Satisfaction Survey transactions! If everyone chooses the final day for completing their work, delays and system lock-ups are possible.

The "M" in your user ID is a part of the unique user login identifier. Please capitalize the "M" when entering your user ID into the "User Name" field. Also, remember that your user ID and password are case sensitive. This means you must enter the ID exactly as you received it from HUD.

In Customer Satisfaction Survey, do not certify until you have finished entering units for all of your developments. Please enter required field information sequentially before clicking on the certify button on the Project List page. Also, be sure to enter all vacant units!